Manage Orders

When your customer places an order, all details are recorded. To see all order details, go to the Store Menu, click My Sales, and then click Orders.

Understand Order Statuses

Every order has one status for payment and another status for fulfillment. The payment status shows the state of the order's payment, while the fulfillment status show the stage of processing.

Payment Status

  • Paid. Indicates your customer selected an online payment option and the third-party provider processed the payment. This order is ready for shipping.
  • Awaiting Payment. Means one of two things:
    • Your customer selected an offline payment option and you need to contact them to arrange payment.
    • Your customer's online payment was not processed. In this case, you may contact the third-party payment provider to process the transaction.
  • Canceled. Indicates the payment provider could not authorize or charge the customer's credit card or you canceled the order.
  • Refunded or Partially Refunded. Indicates the payments (or a portion of the payment) has been credited to the buyer.

  • Note

    In addition to updating the order status in Store, you must transfer the appropriate amount to your customer using your payment provider to refund an order.

You can choose whether orders with zero total should have Paid or Awaiting Payment status. To set the preferred status for zero total orders:

  1. Go to the Store Menu, click Settings, and then click General.
  2. Click Cart and Checkout and select a status from the Default payment status for orders with zero total drop-down. An order may cost $0 in the case you gave a 100% discount, offer free samples, and so on.

Fulfillment Status

  • Awaiting Processing. The default fulfillment status for all new orders. This indicates you have not yet started working on the order.
  • Processing. Indicates the order is in process, but not yet fulfilled.
  • Ready for Pickup. The order is ready for your customer to physically pick up the product from your store.
  • Shipping. The order has been shipped.
  • Delivered. Indicates the shipping provider has delivered your customer's order. This is often confirmed by a tracking number.
  • Will not deliver. Reserved for orders that you will not ship. Use this for orders that have Canceled or Refunded Payment statuses.
  • Returned. Reserved for orders your customers returned.

Store uses AMP technology to dynamically display the payment and fulfillment order statuses in the Order Notification that a customer receives upon purchase. The customer can check the dynamic order confirmation in their mailbox at anytime to see the actual status of their order.

Note

Dynamic content is available to US customers and in Gmail only. For customers using other mail clients the regular static email notification content is shown.

Edit Orders

To change information about completed orders, go to the Store Menu, click My Sales, and then click Order Editor. You can edit the following:

  • Add or delete items in the order.
  • Change the product details (SKU, name, quantity, and price).
  • Edit customer's address, name, and email.
  • Add and delete discounts.
  • Change the taxes and shipping costs.

Create Orders

You can accept orders via phone or email to sell both online and offline. Creating orders can be helpful for your store's accounting records.

To keep track and record these orders, go to the Store Menu, click My Sales, and then click Orders.

Print Orders

To print orders individually or as a batch:

  1. Go to the Store Menu, click My Sales, and then click Orders.
  2. Next to an individual order, click Print Invoice.
  3. To print a batch of orders, check each order and then Mass Update, and select Print Selected.
Note

You may also use special apps for editing and printing invoices, packing slips, sales receipts and shipping labels.

Sales Reports

You can use Google Analytics, data from a CSV file, or tools in Store's App Market to create sales reports based orders from your store. To access the App Market, go to the Store Menu, click Apps, and then click App Market.

Export Orders

To create a sales report, analyze your orders, or send the list to your employees, you can export the order information as a spreadsheet. To export the order information:

  1. Go to the Store Menu, click My Sales, and then click Orders.
  2. Scroll to the Export Orders section.
  3. To export all orders, click Export All.
  4. To export a specific group of orders, check the orders you want to export and click Export Selected.
  5. A popup appears with the export settings. Select a delimiter from the drop-down.
  6. Select the columns you want to export. By default, all columns are selected.
  7. Click Download CSV file.
  8. Open the downloaded file with a spreadsheet editor.

Change Order Numbering

By default, Order IDs are numbered starting from one. You can change the Order IDs in your store by adding letters or starting from a different number.

Tip

If you do not want to show that you have a brand new store with no order history, start your Order IDs from 1000.

To change the Order IDs:

  1. Go to the Store Menu, click Settings, and then click General.
  2. Click Cart & Checkout, and scroll to Order ID.
  3. Click Change.
  4. Type the number you want to use for your next order's ID. You can only increase the Order ID number from your Store Menu.
  5. In some cases, you might want to add a prefix or suffix to your Order IDs. These additions are the same for all orders. For example, Order ID MyStore1-1006-2018 includes your store name and year using a prefix (MyStore1) and suffix (2018).