How to Get Paid

After creating a store and adding your products, you must set a method to collect sales revenue. To select from the list of payment providers and set up at least one payment method, go to the Store Menu, and click Payment.

Tip

We recommend completing a test purchase (with a low price) to test the experience your customers will have with your store.

Accept Money

You may accept money either online or offline.

Online Payment Methods

An online payment (credit cards, PayPal, and so on) occurs when you charge a customer's credit or debit card with the help of a third-party payment provider. During payment, customers enter their payment details and a third-party provider processes the transactions.

Store supports over 50 payment providers to process transactions, including PayPal, Square, Chase Integrated Payments Powered by WePay, Stripe, and others.

Store does not process any transactions. All transactions are processed by third-party providers who have their own rules and may charge extra fees. Be sure to check these details with your preferred payment processor when setting up a payment method.

Store only partners with reliable and secure payment providers. Our team goes to great lengths to process data in a completely secure method.

Recommended payment providers for U.S. merchants are Square, Chase Integrated Payments Powered by WePay and PayPal.

Offline Payment Methods

For customers who pick up their orders in person, you may offer a cash alternative. Methods that do not involve any third-party payment providers (for example, phone orders, direct bank transfer) also count as offline payments.

Customer Payment Experience

After customers visit your store, add products to their cart, and proceed to checkout, they see payment options you have enabled. They then select a payment option and proceed.

To see a list of payment methods, go to the Store Menu, and click Payment.

For online payments, customers enter their details and pay immediately.

For offline payments (for example, cash on delivery, phone order, bank transfer), you must contact the customer to arrange payment.

For both online and offline payments, to receive an email notification for new orders:

  1. Go to the Store Menu, click Settings, and then click Mail.
  2. Enable the New Order Placed notification option. If disabled, you will not receive messages about new orders.

When to Ship an Order

You will receive an email notification that shows the order status with each new order. To check the order status, go to the Store Menu, click My Sales, and then click Orders.

  • A Paid order status means your customer selected an online payment option and the third-party provider processed the payment. This order is ready for shipping.
  • An Awaiting Payment status means one of two things:
    • Your customer selected an offline payment option and you need to contact them to arrange payment.
    • Your customer's online payment was not processed. In this case, you may contact the third-party payment provider to process the transaction.

For more information on order statuses, see Manage Orders.

Where is the money?

When customers pay online, the transactions are processed by third-party payment providers (for example, PayPal, Square). The funds are deposited into your account with the payment provider and you can withdraw these funds using the methods outlined by the payment provider.