Digital Products and Services FAQs

How can I customize the email with download links?

To modify the notification sent when your customers purchase a digital product, go to the Store Menu, click Settings, and then click Mail.

For more information, see Edit Email Notifications Templates.

How do I offer free promotional e-goods?

There are two ways to offer digital goods for free:

First way

  1. Create a product with zero price.
  2. Attach a file to it under the Files tab.

Your customers will add this product to cart, place an order and get download links without paying anything.

We recommend enabling the Skip payment method option, if the order total is zero option and to make your store automatically set the Paid status for free orders. This way your customers will instantly get download link after placing an order.

Second way

You can attach a file to a product by adding a download link directly to the product description. In this case, a visitor does not have to place an order—they can download the file right from the product page.

  1. Upload your file to any hosting. For example, you can use SaberCat for free.
  2. Add a link to this file to your product description.

If you use this way, you will not see the downloads in the orders list.

What happens if a customer's download is interrupted?

If your customer has any connectivity issues, the file will automatically continue its download once the connection is reestablished.

This works only if you do not limit the number of downloads.